On-Call Maintenance Services

What This Service Involves

An executed on-call agreement gives public works and parks departments a pre-qualified crew on standby for recurring and unplanned work. Task orders are priced against agreed unit rates, so there is no procurement delay when a need arises. We track each work order against the contract ceiling and provide monthly reporting. Agreements typically run one to three years with renewal options built in.

Benefits

Pre-negotiated unit pricing per task order; No re-procurement between assignments; Single point of contact for dispatch; Contract ceiling tracking and monthly reports

Our Process

1) Establish the on-call agreement and unit rate schedule; 2) Receive a task order defining scope and location; 3) Mobilize the assigned crew and complete the work; 4) Invoice against agreed rates with a running ceiling balance

What Affects the Cost

Agreed unit rates in the rate schedule; Volume and frequency of task orders; After-hours or emergency mobilization; Specialized equipment called out; Contract term length

Best Time of Year

Task orders flow throughout the year, with volume rising during spring growth and fall storm cleanup.